Davis Vantage Vue Troubleshooting

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  • However, there are common issues that will apply to any personal weather station. Even if the specifics are not the same, the information may help while enjoying any of our weather stations.
  • If the manual is lost or mislaid, most manufacturers have PDF copies online for you to download.
    • Whether you contact the company via telephone, email, or online chat, they will need two pieces of information in order to give the best service.
    • The Product / Part Number is the main Davis catalog number needed to identify and fix your problem.
    • Both can be found on the label of your unit. The label for the Vantage Vue ISS is located on the underside of the unit. Other sensor transmitters will have the label on the internal transmitter board cover, which will be obvious once the outer door is opened.
  • Data logger labels are on the side of the unit which faces into the console when installed (the logger must be removed to see the label).
    • Then you will not have to get the ladder out if you need to contact the Service Center. Sometimes the console will display a Fault Code or will malfunction apparently.
      • The Vantage Vue and Vantage Pro 2 consoles do not have a designated “reset” switch. So, initiating a reboot requires completely powering down the unit by removing all power sources, i.e.
      • Leave the power disconnected for at least 10-20 seconds before restarting.
    • These serve as an indication that the reboot is successful. The Envoy console will beep once, the VP2 twice and 3 beeps for the Vue console.
      • Vue and VP2 consoles will not display data until the unit exits “Set Up” mode.
      • Simply exit Set-Up by giving the Done button a ‘long press’. If there are no texts or icons displayed on the LCD screen, most like the cause is a power failure.
  • If the console works on batteries but not on the adapter, assume that the adapter is defective.
    • Ensure batteries are installed with correct polarity. If possible, check each cell with a multi-meter to verify the charge – 1.2 to 1.3v.
    • Inspect battery holder to ensure that springs are not loose or other parts are disconnected.
      • If all or most of the characters on the display are lit but will not clear or respond to button presses, the display may have locked up.
      • The usual remedy is to reboot the console as described above. There may be other symptoms of misbehaving display which are too detailed to discuss here.
      • If the console has powered up correctly and is displaying time/date and inside temperature/humidity/pressure, there is likely a problem with the sensor transmitter or the sensor itself.
      • If only one sensor reading is missing, the fault is probably the sensor itself. There are two Low Battery warnings on the Davis Instrument console; Transmitter low battery and Console low battery.
      • Because of the danger of old batteries leaking, it may be a good idea to remove them when the Low battery warning is displayed.
      • Since there is minimal power drain of the batteries, it is recommended that batteries are installed even if the AC adapter is the primary power source. Rechargeable batteries are not recommended because their voltage profile is significantly lower than alkaline cells.
      • The “main power” is a non-rechargeable lithium CR123 cell, a type commonly used in digital cameras.
      • Any excess power produced by the solar panel is collected by a super-capacitor (supercap) which is capable of storing an incredible amount of electrical energy for its size.
      • The power sequence is Solar, supercap, and then lithium cell. When the solar panel and supercap cannot provide power through the night, the lithium cell is drained and therefore eventually will require replacement when indicated on the console display.
      • In 98% of WeatherLink faults, the trouble lies with the computer, external problems such as wireless interference or noisy AC mains, or the logger connection is loose.
      • Troubles may also occur when the logger is connected to an Envoy console, but since the Envoy does not have a screen of its own, all data is displayed on the PC, and troubleshooting must be modified accordingly.
      • This assumes, of course, that the logger is properly connected to the console and the USB port of the computer. Weather Station Troubleshooting protocols assume that the logger is properly connected at both ends and has performed properly in the past.
      • Although WeatherLink is designed to be compatible with third-party software, it is highly recommended that the software on the CD shipped with the logger be installed on the PC and used for the initial installation.
      • Whenever there are issues related to viewing weather data on the PC, there are some basic steps that should be observed:. Ensure that the console is displaying all the data.
      • Troubleshoot these faults before proceeding with Weather Station Troubleshooting the logger or the PC.
      • Close and restart the software program. Restart and reboot the PC. Reboot the console and check that the logger is firmly installed. For owners of the prior generation of Davis Weather Monitor II, Weather Wizard III, and the original Vantage Pro (which Davis refers to as the VP1), please understand that these units are now a decade old or in many cases, even older, which is well beyond their anticipated service life.
      • For example, the VP1 and the Vantage Pro 2 use significantly different data protocols, and therefore are not compatible with each other. This means that you cannot replace your VP1 console with a newer unit, and a serviceable VP1 console, whether cabled or wireless, will not receive and display data from the newer ISS.
      • Spare parts for these units have not been manufactured for years, although it may be possible to find “new old stock” on the shelves of some larger service centers.
      • One exception is the temperature /humidity sensors for the VP1 and the WMII. These parts are distinct from each model, but share the problem of unavailability.
    • Since there is no humidity reading, dew point and heat index functionality will be lost as well, but in some cases, this is an acceptable means to extend the life of an older system.
      • A faulty rain gauge may be repaired by replacing the reed switch, or replaced with a 7852 standalone rain gauge.
    • However, the pressure sensor, which is built into the console mainboard, is not replaceable. Repairs to transmitter boards and consoles are theoretically possible, but the uncertainty of parts replacement tends to make repair prohibitively expensive and unpractical.
      • If it’s clean, then check for blockages like spiderwebs that might prevent it from communicating with the ISS. Your unit is not receiving power.
      • The ISS isn’t transmitting properly or the console is not receiving. It can also be caused by calibration numbers not properly set, calibrate if necessary.
      • If this happens frequently using AC power then plug it into a surge suppressor or use batteries to make it last longer.
      • Weather affects just about everything we do, and even the local weather information from TV or radio is aimed at an incredibly wide area.
      • Watching and accurately tracking the local weather can be great fun and may even help your kids to develop an interest in science and nature.
      • The system is designed to give years of trouble-free service, but it is important to keep in mind that they are sensitive electronic instruments that live outside in the weather.
      • To be fair, weather sensors and their housings are designed to be exposed to the weather and your laptop probably is not, but over time, exposure may have a detrimental effect on your system. Weather station problems can be divided into two distinct categories: Problems that show up during or soon after installation, and problems that appear after the system has been in use for a period of time.
      • Some homeowners opt for a less expensive system, especially if it is their first weather station. Many less expensive units are of higher quality than expected, but they fall short on information in their user manuals and installation guides.
      • Sensor suites with separately housed components tend to be more versatile because the individual sensors can be mounted for the greatest accuracy, however, self-contained units are much easier to install.
      • (TIP: Whenever a wire may be in wet conditions, ensure that at least part of the run loops below the end connections so that water clinging to the wire will run to the low point and drip off rather than running into the connections, electricians refer to this as a “drip loop”.).
      • If the system has a wired connection and both the sensor suite and the base unit are powering up properly, recheck the connections at either end.
      • There are potentially more things to go wrong with a wireless system, but this is more than offset by the increased range and ease of installation.
      • If both the sensor suite and base unit appear to be powering up properly but not communicating, bring the sending unit inside and place it near the base station.
    • Replace the batteries in the order prescribed in the installation manual (improper battery installation order may cause the units to fail to synchronize). Leave the units in proximity to each other for at least three hours to allow for full synchronization.
    • Although the batteries may be fresh from the factory, a bad cell may have slipped by. For Davis Vantage Pro2 and Vantage Pro2 Plus Console.
      • Some weather stations are set to display metric units by default. Your owner’s manual will give instructions to change the display units, or there may be a simple menu function on the display.
      • Check it by hand, there may be a particle of packing material blocking the rotation. If the wind direction is wrong, the sensor may need to be turned to align with true North.
      • If the base unit is battery powered, the display will usually begin to fade as the cells begin to lose power, but in some cases, it will simply turn off suddenly if the battery voltage is insufficient.
      • While we cannot recommend using any power supply adapter other than the one provided by the manufacturer, they are relatively universal units, and you may be able to find a comparable unit in an electronics store.
      • The batteries may be rechargeable or simply dry cells. If the base station is operational using fresh batteries but not the adapter, your AC adapter may be faulty.
      • Under normal usage, the batteries should have a long service life, but it is a best practice to renew them when they begin to weaken since older dry cells can leak corrosive chemicals which will cause further damage to the unit.
      • Replace them before contacting your manufacturer for warranty service. There are two very distinct types of Low Battery warnings which the operator may see displayed on the base station console, a warning for low power levels in the base station and low batteries in the sensor suite transmitter.
    • At first evaluation, a low battery warning for the base station may not be that big of a deal. In many cases, the batteries are simply a backup and the base station will run just fine on AC power, even if the batteries are not installed.
      • However, it is not a best practice to leave low-powered batteries installed. As batteries age, they may be subject to leaking their corrosive contents and causing damage to the base unit electronics.
    • At the very least, remove the old batteries when the console indicates a low battery condition to prevent damage. Dealing with a low battery condition in the sensor suite is a more difficult and involved situation, simply because it will require actually gaining access to the sensor suite.
      • It is a good practice to familiarize yourself with the power supply configuration on your sensor suite as each manufacturer will employ a different system.
      • Some of the three-layer backup systems have a reputation for giving spurious low-battery warnings. This often occurs as the system switches from one power source to another, and should reset within 24 hours. There have been reports of genuine premature battery failure due to moisture “tracking” between battery poles, causing a short circuit condition that discharges the batteries.
      • If you do see a fault code, make a note of the code, and if you can, the conditions which caused it. If the screen displays nonsensical numbers of figures, usually the condition can be corrected with a simple reboot.
      • Rebooting will clear 90% of all base unit faults. Some systems are intended to be used with a home computer or laptop taking the place of the base station console, while other manufacturers offer the option of connecting the base station to a computer for data logging.
      • Data loggers are relatively robust, trouble-free pieces of equipment, but problems can and do occur. If the data logger is being used in conjunction with a base station console, ensure that the base station is displaying correct data before beginning to troubleshoot the logger.
      • Communication failure in a new installation is more likely to require warranty or technical support from the manufacturer (although attempting the Weather Station Troubleshooting steps cannot hurt).
    • Start by unplugging the USB for 10-20 seconds and replugging. Allow a further 10-20 seconds for the device to reboot. Close then reopen the program. Reboot the computer. Reboot the console, ensuring that the logger is firmly connected to the console.
      • However, a temporary solution is usually not a satisfactory solution because the purpose of the data logger is to continuously record data without the need to be attended to.
  • These steps will be covered in your owner’s manual or you may seek assistance from customer support. If the condition is corrected but reoccurs hours or even days later, you may be experiencing USB dropout.
    • A more common cause of USB dropout is USB interference. The conditions which lead to USB interference are not well understood but have been documented in many cases.
      • A change to the physical desktop environment may lead to a mysterious USB interference situation. Even an all-in-one sensor suite is made up of individual instruments, and some of them are mechanical and exposed to the weather, and electronic faults can occur in the sensor software as well as in the base station.
      • A solar-powered sensor will have a battery backup. In some cases, the battery will depend upon the solar panel for recharge, in other designs, the power plan will be for the solar panel to provide primary power, excess solar power will go to charging the batteries, and there will be a non-rechargeable cell to back up the rechargeable batteries.
    • Refer to your user’s manual. Debris and normal wear and tear can prevent the anemometer vanes and the wind vane from spinning freely, leading to faulty readings.
      • Another sensor that is particularly susceptible to mechanical interference in the rain gauge. One of the most common problems stems from the fact that the funnel of the rain gauge is very attractive to nesting birds.
      • Your owner’s manual will describe the proper procedures to disassemble the rain gauge to remove any foreign objects. Ensure that the bucket assembly rocks freely.
      • Many people associate high humidity with the uncomfortable sticky feeling they experience in hot, tropical climates, but high humidity can and does occur during cool conditions.
    • Absolute measured by a device called a hygrometer and is the total amount of moisture in the air often expressed as grams per cubic meter.
      • Evaporation occurs most readily during conditions of low relative humidity. High temperatures with high relative humidity are less comfortable because the human body depends on evaporative cooling.
      • Since cool air cannot hold as much moisture, it takes a lower amount of absolute humidity for the air to reach 100% relative humidity or saturated.
    • Usually, the customer service representative will be able to quickly help you to troubleshoot your system and will be helpful if he determines that your issue is warranty related.
    • If the Weather Station is giving false, inaccurate, or no data the first time you turn it on, there is likely a problem with the wired or wireless connection or the power source.
  • Faded, erratic, or no display after the system has been in service for a while may indicate power supply issues. A low-battery warning for the base station console may be a minor issue if the unit runs properly on AC power, but old batteries should be removed to prevent damage from leaking batteries.
  • Fault codes, erratic displays, or just nonsensical data can often be cleared by doing a full reboot of the base unit.
  • If there is faulty or no data from just one or two sensors, there may be a power or mechanical issue in the sensor suite rather than the base station.
    • User Manuals and FAQs:. For: Davis WeatherLink Live (DWL-LIVE). FAQs: https://support.davisinstruments.com/category/ri2u0y4r5t-weatherlink-live.
    • Vantage Vue ISS Manual: https://cdn.shopify.com/s/files/1/0515/5992/3873/files/07395-262_IM_06357.pdf. FAQs: https://support.davisinstruments.com/category/cgbw1x6ln6-vantage-vue.
  • FAQs: https://support.davisinstruments.com/category/pb8a7ena74-vantage-pro-2. For Airlink Air Quality Sensor. Video: https://www.davisinstruments.com/pages/airlink.
  • FAQs: https://support.davisinstruments.com/search/airlink.