Electric Meter Error Codes

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A Note on Faulty Meters

Error Codes for the Different Prepaid Meters as supplied by Straton Electrical:. Joy Prepaid Electricity Meter. Error Code: Detail. 2: Incorrect data format3: Fail to verify the token, i.e.

Expert Electrical Assistance with Kolb

CRC4: Token type can’t be accepted by the meter5: This function is not implemented7: Incorrect key type8: Key is expired9: Existing key doesn’t support credit transfer token10: Overflow of credit balance12: Error in turning data13: Magnetic interference or tamper14: Emergency credit unavailable (not supported)15: Credit token rejected due to meter on factor 0.

Gas meters

Utility Systems Prepaid Water Meter. Error Code: Detail. Hexing Prepaid Electricity Meter. Error Code: Detail. Itron Prepaid Electricity Meter. Error Code: Detail. 0.00: Zero Credit On MeterAccEPt: Token AcceptedrEJEct: Token Entered Wrong, Not For The MeterOld: Token To OldUSEd: Token Was Used BeforeLoc Out: Went In Lock-out For 30Min, Tripped 5 TimesOvEr Po: Power OverloadSend in9: Communicating With Metering UnitEEEEE 01: Meter Memory Failure (Return To Supplier)EEEEE 02: Negative Amount On Meter, TamperEEEEE 03: Tamper Switch Was ActivatedEEEEE 04: Meter Disconnected With External DeviceEEEEE 13: Token Entered IncorrectlyEEEEE 20: Contact Supplier (Communication Error)EEEEE 21: Contact Supplier.

Where Is My Electrical Meter?

Conlog Prepaid Electricity Meter. Error Code: Detail. FFFFFFff: Maximum Credit ReachedDDDDDDdd: Duplicate TokenEEEEEEee: Data Entry Error00000000: Old Token. Taurus Prepaid Electricity Meter.

Electricity meters

Error Code: Detail. Error Code 1: CreditError Code 2: Over powerError Code 3: EarthError Code 4: Test allError Code 5: Trip testError Code 6: External disconnectError Code 7: LockoutError Code 8: Voltage failError Code 9: TamperError Code 10: NovramError Code 11: Phase error.

Common Issues with a Faulty Electric Meter

Joy Prepaid Gas Meter.

  1. Error Code: Detail. 2: Incorrect data format3: Fail to verify the token, i.e.
  2. CRC4: Token type can’t be accepted by the meter5: This function is not implemented7: Incorrect key type8: Key is expired9: Existing key doesn’t support credit transfer token10: Overflow of credit balance12: Error in turning data13: Magnetic interference or tamper14: Emergency credit unavailable (not supported)15: Credit token rejected due to meter on factor 0.
  3. ACE9000 SSP PLC Error Codes:. OOOOO – Old token: Token received is older than the oldest token on the TID stack.UUUUU – Used token: Token received is already present on the TID stack.XXXXX – Key expired: Token received whose TID (highest byte) is greater than the KEN value.DDDDD – Default key: Credit tokens are rejected with this message when the meter has a Default key (DDTK).EEEEE 02 – NVM failure: One or more of the secure stores are invalid.EEEEE 04 – Overflow error: Token cannot be accepted because it causes an overflow.

If your meter shows an error code

This token can be accepted at a latter point in time when an overflow will not occur.2(^63Wh)EEEEE 05 – Key type error: Key type not supported.

How to get in touch with us

How to stop your Prepaid Electricity Meter beeping:. Different prepaid meter brands and models, have different ways that you can use to mute the beeping sound. If the specified method below does not work on your meter, try out the steps for other models.

Which error codes might appear on my gas meter, and what do they mean?

The most common form of beeping ‘annoyance’ is when a prepaid meter is running low – the range can be anywhere from 50 units remaining down – the easiest way to stop the beeping is to top the meter up.

Which error codes might appear on my electricity meter, and what do they mean?

BUT, some people will want to stop the beeping more immediately- below are some suggestions:. Hexing – Press 812 followed by hash (#), or press 812 then ‘Enter’ key. Nirav Star Instrument – Press 1037 then hit ‘Enter’ button 3 times.

If your screen is blank

Conlog Intech – Long press the hash (#) button, or hit the delete (backspace) button 3 times. Actaris – Long press the ‘Enter’ button. Inhemeter – Press 016 or 017 then ‘Enter’ or hash (#) button. Shenzen – Press 1037 then hit ‘Enter’ button 3 times.

If your meter shows an error message

Itron (ACE 9000 Split Meter and others) – Long press the ‘Enter’ button. Intech – Press 812 then hash (#) button. RESET, token no or Errors 1, 2 or 3, 50 or 99: We need to change your meter – please get in touch with us ASAP so we can sort it out.

What does it mean when your electricity Key says D2?

Blank screen: If the red light isn’t flashing, there’s no power getting to your meter. Please contact your District Network Operator (DNO). The easiest way to contact them is to call the power cut helpline on 105. If the red light is flashing, insert your key in the meter and hold down the blue button to ‘wake up’ your meter.

What does it mean when your car key says error 6?

If this doesn’t work, give us a ring as there may be something wrong. Error 6: You’re using the wrong key, or your key has stopped working. Please get in touch to let us know and we’ll tell you how to sort out a new one. Error 10: This can mean:. Your key needs a clean – so try wiping the chip with a clean, dry cloth and then pop it back in.

Why is my electricity prepayment key not working?

Or: if the above doesn’t work, you’ll need to pick up a new key. Any error number from 11 to 44: You need a new key. Please get in touch so we can arrange for you to pick one up from your local PayPoint or Payzone.