Kerio Connect

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Process

Kerio Connect is available as a standard installation package for Windows, macOS X, Linux RPM, and Linux Debian. This article details the process of installing Kerio Connect on Windows. Please make sure your system meets all requirements before starting the installation. Download the latest version of Kerio Connect.

Installing the application

  • Run the installer, select the language, and click OK. Select the setup type and click Next. Specify the destination folder and click Next.
  • If the installation wizard detects configuration settings from a previous Kerio Connect installation, choose to either keep or replace the configuration, and click Next.
  • Click the Finish button on the InstallShield Wizard Completed screen.
  • In the case of corrupted installations, follow the below steps to repair the Kerio Connect installation.

Customizing the application

  • Download and run the installer. Click Next on the welcome screen. Select the Repair option and click Next. Select the Keep current configuration option and click Next.
  • Wait a couple of minutes to complete the repair process, then click Finish. (Optional) Sometimes, Kerio Connect does not recognize the previous installation (configuration files like mailserver.cfg, users.cfg, etc.).
  • In such cases, it is recommended to move theConfiguration (refer to Manual Method of transferring) and Store files outside of the Kerio folder and rerun the installation wizard.
  • Once the installation is complete, the Kerio Connect engine starts and runs as a service immediately or after the system restarts.
  • The Kerio Connect installation process is logged in the kerio-connect.setup.log file located in the %TEMP% folder.

Overview

  • Kerio Connect is an all-in-one solution for collaboration with email server capabilities. It’s functional on Windows, Mac OS, and Linux platforms.
  • It offers a selection of features for collaboration such as scheduling, contact management, and shared calendar.
  • Email is a vital part of this integrated workflow. Kerio Connect serves as the ideal collaboration platform and email server solution for small and midsized businesses.
  • It’s very affordable and easy to set up, maintain, and manage even for companies with smaller IT teams.
  • The software can be set up and installed in just 10 minutes and it makes your communication safe with an antivirus and SPAM filters.

How to integrate Kerio Connect with LiveAgent

  • Kerio Connect is able to be integrated with the LiveAgent help desk system for enhanced customer support capabilities that many help desks require to do their job efficiently.
  • LiveAgent can help with many customer support tasks, cut through the clutter and organize your customer communication so it can be efficiently solved.
  • You can automate tasks and reply faster with features such as canned messages or predefined answers.
  • Rank agents for their performance and use gamification features to create a thriving help desk environment.
  • To keep the energy levels up, agents can hit pause to take a break and use notes and tags to stay on track when they get back.

Upgrading the application

  • Help desk features don’t support just email communication, they translate to other communication channels as well. Take your help desk a step further with live chat on your website, a fully capable digital call center, a customer portal with a knowledge base, or even social media capabilities.
  • Add Facebook, Twitter, Instagram, and Viber account to get exactly where your customers spend their time.
  • Every channel is supported by its own set of features that ensure smooth communication procedures for every agent.
  • Check out feature pages for each of them and learn more about what makes LiveAgent a powerful help desk solution for any industry.
  • Easy to use product interface. Collection of security features.

Logging into Kerio Connect Client

Easy set up and installation. Get the right tool for your help desk. Customer support can be outstanding when you're using LiveAgent. Integrate your Kerio Connect email and provide the best support for your customers. Kerio Connect can be integrated via LiveAgent thanks to configuration options and IMAP/POP3.