Sensus Iperl Water Meter Problems

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iPERL® (North America) smart water meters offer unparalleled, low-flow accuracy with high-flow durability. They use innovative magnetic technology to capture previously unmeasured low flow. iPERL water meters increase your returns while maximizing your operational efficiency.

And that can help you drive additional revenue. With no moving parts, lead-free iPERL water meters maintain their accuracy over a 20-year lifetime. With Advanced Metering Infrastructure (AMI) connectivity—as well as 14 condition, diagnostic and lifetime alarms—iPERL meters provide a quick resolution to issues you may experience in the field.

Improves operational efficiency and customer service. Reduces non-revenue water, measuring flow rates as low as .1-.3 gpm. Reduces maintenance and cost. Installs horizontally, vertically or diagonally. Prevents removal and tampering attempts to obtain free water.

Detects system leaks. Allows remote management, monitoring and diagnosis. Collects and logs system and customer data.

Preserves energy and optimizes power. FREEPORT — The city has had to make billing adjustments for about 15 Water Department customers since the city began converting to a new water meter system last year, Mayor Russ Barley said Wednesday. One customer recently told the Daily News that Freeport's new Sensus iPerl water meter system is "clearly failing" and has led to him and other customers being overcharged thousands of dollars.

While Barley admits that the new system has had its problems, he wants all customers to know that the city investigates any billing irregularities and makes the necessary adjustments. “One guy got a $5,000 bill,” Barley said.

“We knew that wasn’t correct. We put it back to what he normally paid every month. We just don’t charge him whatever his bill says and let it go.

We look at whether the meter was read wrong or if he needs a new meter. We’re not trying to rip people off.”. The mayor said the city has about 5,000 water meters in Freeport and Choctaw Beach.

“At one point, we had three different types of meters,” Barley said. “We’re trying to get to one type of meter and one billing company.”.

He said all of the meters in Choctaw Beach were replaced last year and that the city has started replacing the meters in Freeport. “We’re installing 800 new meters right now,” Barley said.

He encourages any customer who has a water bill problem to call him at 850-835-2822, ext. 214, so the city can investigate the issue. In June it was reported based upon a Chicago Tribune investigation that a Chicago Suburb Claims Smart Water Meters Don’t Overcharge.

  • “They Misrecord.” The Tribune has continued to investigate this issue and has found problems with smart water meters in another Chicago suburb, this time in Aurora.
  • So far only nine meters have been discovered to malfunction: three spinning forward, three spinning backward and two whose patterns couldn’t be determined. Another meter inexplicably bounced back-and-forth between display numbers.

Aurora officials were concerned enough about the strange behavior that they asked the manufacturer, Sensus, to determine the problem.

According to Sensus, water had gotten into the meters’ electronics in ways the manufacturer hadn’t before realized. Tom Kelly, head of the industry’s committee on meter standards, told the Tribune that water is a key danger to electronic meters: “Once you get water inside the electronics of these meters, all bets are off.

It can do just about anything.”. The fact that about anything can happen when water gets inside a smart meter was best exemplified in Saskatchewan when it was reported last October that moisture and contaminants getting inside Sensus smart electric meters were a major factor in catastrophic meter failures and ensuing fires.

As previously reported for the smart electric meters in Saskatchewan, Jack Ritenburg, an electrical engineer and head of Ritenburg & Associates concluded that moisture and contaminants inside the meters was the cause of the smart meter fires.

He also concluded that “water intrusion due to holes in meter boxes, ‘hot socket’ conditions in the meter box and over voltage in the distribution system” or other “external factors” were not the cause of the fires as previously claimed by the manufacturer.

As a review, here is the SkyVision Solutions video from last October:.

  • In conclusion, among the many problems with so-called “smart meter technology” is that water and smart meters don’t mix, whether it be due to causing inaccurate or inflated bills, or worse, causing fires in the case of smart electric meters. Source Material for this Article .
  • “Another suburb reports problems with digital water meters,” at “Smart Meter Failures a ‘Catastrophe’ in Saskatchewan,” at
  • In the US, a municipal water authority in Illinois state has secured a deal with Sensus to replace smart water meters that were registering false readings. The village of Glenview, a suburb of Chicago, last week approved an offer from Sensus to replace 1,500 iPerl smart water meters installed between 2012 and 30 July, 2015, as well as swapping the water authority’s pre-existing stock of water meters, reported local media.
  • Sensus will also verify that all new meters were manufactured in 2015, and extend its warranty from 10 years to 15 years, local officials said. The deal follows an admission from Sensus that manufacturing problems in 2014 had resulted in the iPerl smart water meters making false readings in July 2015.
  • Another suburb of Chicago – Aurora – reported in February 2015, strange fluctuations in readings by eight meters that had been pulled from homes for reasons unrelated to overbilling.

Ray Hull, the suburb’s water superintendent, said the unhooked meters showed strange readings: three spinning forward, three spinning backward and two whose patterns couldn’t be determined, stated the newspaper report. Sensus officials reportedly told officials from the neighbouring suburbs of Buffalo Grove and Palatine, which also are installing new wireless water meter systems, that the problem had been water infiltrating the meters during manufacturing, but that the manufacturing process had been changed since 2014.

Mike McGann, vice president of quality for Raleigh-based Sensus USA, told trustees at the beginning of the month that the company has strengthened both the iPerl smart water meters’ watertight seal and statistical and manufacturing controls.

Mr McGann said: “From the ‘root cause’ analysis we’ve done, we’re very confident that it was the seals.”. In another saving for the village of Glenview, the meter distributor HD Supply Waterworks has said it will waive the fee for the first year’s software-as-a-service, a saving of US$29,250.

Many houses have face Sensus water meter problems. They are usually about leakage, the water meter reading, the regulator, and many more.

The water meter is similar to other household appliances meters, such as gas or electricity meter. It is a device that helps the suppliers measuring the use of water at your home or residence by reading the meter to calculate how much to charge you with.