Smart Meter Readings Explained

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You might need to read your smart meter in some situations, for example if:. you’ve just switched supplier - you normally need to send the first meter reading yourself. you switch supplier and they say they can’t connect to your meter - this can happen if you’ve got an older smart meter.

you want to check your meter reading - for example, to see how it’s changed recently.

How to take a reading from a smart gas meter

Call your supplier to give them the reading - or check if you can submit one on their website or app. If you can’t get to your meter, your energy supplier might be able to give you extra help to read or move your meter. You can check if you can get extra help from your energy supplier.

When you get a smart meter installed, you'll also normally get a small portable device with a screen on it. This is called an ‘in-home display’ (IHD) or a ‘smart energy monitor’ - it either plugs into a socket or runs on batteries.

Is there a catch to smart meters?

It can be easy to confuse your smart meter with your IHD. You might be able to take a reading from the IHD but it’s best to take one from the meter itself. The meter will be fixed to a wall or board - it’s usually somewhere like a kitchen cupboard or a box on a wall outside your home. An example smart meter.

Smart Meter FAQs

The way you take a reading from a smart electricity meter depends on the type of meter you have. Start by checking if you pay:. a single rate at all times. 2 rates - one rate during the day and a cheaper rate at night. Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates.

If you’re not sure, check your bill to see if you pay 2 rates. To read the meter:. wait until you see the letters ‘IMP KWH’. you’ll then see numbers followed by ‘KWH’ - this is your reading. write down the numbers from left to right.

Can I get an accessible smart meter?

ignore any zeroes at the beginning and any numbers after the decimal point. To read the meter:. wait until you see ‘IMP R01’ followed by numbers - this is usually your night or ‘off-peak’ reading.

press 6 again until you see ‘IMP R02’ followed by numbers - this is usually your day or ‘peak’ reading. write down the numbers from left to right. ignore any zeroes at the beginning and any numbers after the decimal point.

This meter reading is 11256. To read the meter:. press the A button. press the A button again until you see ‘TOTAL ACT IMPORT’ and numbers followed by ‘KWH’.

How to read a first generation (SMETS1) Octopus installed Secure™ Smart Meter

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write down the number from left to right. ignore any zeroes at the beginning and any numbers after the decimal point. Start by checking if you pay:. a single rate at all times. 2 rates - one rate during the day and a cheaper rate at night. Most people pay a single rate at all times. If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates.

To read the meter:. press the white B button - the screen will light up. wait until the screen says ‘meter boost’ - press 'A' to select 'no' and you should see numbers followed by ‘KWH’. write down the numbers from left to right. ignore any zeroes at the beginning and any numbers after the decimal point.

Pros and cons of smart meters

To read the meter:. press the green A button. press the green A button again until you see ‘Rate 01 Act Imp’ - this is usually your night or ‘off-peak’ reading. press the green button again until you see ‘Rate 02 Act Imp’ - this is usually your day or ‘peak’ reading. write down the numbers from left to right.

ignore any zeroes at the beginning and any numbers after the decimal point. This meter reading is 11256. Start by checking if you pay:. a single rate at all times. 2 rates - one rate during the day and a cheaper rate at night.

Most people pay a single rate at all times.

If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates. To read the meter:. press the middle button. write down the number below ‘IMP’ from left to right.

If you can't find your meter on this page

ignore any zeroes at the beginning and any numbers after the decimal point. To read the meter:. press the middle button - it should say ‘R1’. write down the number below ‘IMP’ from left to right - this is usually your night or ‘off-peak’ reading.