How are they different from other energy gadgets?
You might need to read your smart meter in some situations, for example if:. you’ve just switched supplier - you normally need to send the first meter reading yourself. you switch supplier and they say they can’t connect to your meter - this can happen if you’ve got an older smart meter. you want to check your meter reading - for example, to see how it’s changed recently.
Smart meter vs in-home display
How to take a reading from a smart gas meter
Call your supplier to give them the reading - or check if you can submit one on their website or app. If you can’t get to your meter, your energy supplier might be able to give you extra help to read or move your meter.
I’m not very tech-savvy. Will I be able to use it?
You can check if you can get extra help from your energy supplier. When you get a smart meter installed, you'll also normally get a small portable device with a screen on it.
Check your meter - not your in-home display
How to read an older, analogue meter
The meter will be fixed to a wall or board - it’s usually somewhere like a kitchen cupboard or a box on a wall outside your home.
What kind of meter do I have?
An example smart meter. The way you take a reading from a smart electricity meter depends on the type of meter you have.
Reading your smart electricity meter
Start by checking if you pay:. a single rate at all times. 2 rates - one rate during the day and a cheaper rate at night. Most people pay a single rate at all times.
Is there a catch to smart meters?
If you have an ‘Economy 7’ meter, you pay 2 rates. If you’re not sure, check your bill to see if you pay 2 rates. To read the meter:. wait until you see the letters ‘IMP KWH’.
Why do I have to give meter readings?
you’ll then see numbers followed by ‘KWH’ - this is your reading. write down the numbers from left to right.
If you can't find your meter on this page
ignore any zeroes at the beginning and any numbers after the decimal point. To read the meter:. wait until you see ‘IMP R01’ followed by numbers - this is usually your night or ‘off-peak’ reading.