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Xfinity Internet Plans: What to expect based on region

Comcast's cable service offers an impressive range of broadband options, but should it be your first choice?

Trey Paul is a CNET senior editor covering broadband.

His 20+ years of experience as a writer and editor include time at CNET's sister site, Allconnect, and working with clients like Yahoo!, Google, The New York Times and Choice Hotels.

An avid movie fan, Trey's career also includes being a film critic while obtaining his Master's in Cinema Studies from NYU. CNET editors pick the products and services we write about.

When you buy through our links, we may get a commission. How we test ISPs. Comcast Xfinity is the nation's largest cable internet service provider, but does that automatically make it the best?

Don't Like

  • I was impressed by the variety of internet speed plans offered, but my eyes started to glaze over as I dug into the details.
  • With Xfinity, some plans require you to sign a one-year contract, others require a two-year commitment and some require no contract at all.
  • Beyond that, you'll need to contend with a data cap each month, and you can expect the price of your plan to increase over time, sometimes to almost double the initial charge.

How to know which Xfinity Internet plan is right for you

Good variety of plans.

Some of the fastest residential plans available. Above average scores in almost all customer satisfaction metrics. Data caps for all plans. Contracts required to get the lowest price.

Steep jump from promo price to regular rates. Headaches like that are par for the course with ISPs, and they can make it difficult to tell if you're getting a good deal on your home's internet connection.

Still, Xfinity is available to more than one-third of the country, and it's the fastest option available for many in that footprint.

It's worth understanding what you might get, especially if you feel the need for speed and fiber isn't an option for your area or address. Depending on where you live, Xfinity offers up to seven different internet plans, and if you want the best price, you'll have to shackle yourself to a contract.

  • Also, please note that all prices in the charts reflect the automatic payment option.
  • Otherwise, you'll need to add $10 a month if you choose to forgo the paperless billing discount.
  • Here are the specifics: . Yep, Comcast offers slightly different rates from region to region.
  • Some of the differences are negligible -- the gigabit plan in all three regions falls between $70 and $80 per month -- but further variance can be found in the introductory 50Mbps plans.
  • In the Central and West regions, you'll find monthly rates of $20-$25, but Northeast customers see a starting price of $65 for the same speed.
  • "We're a regional provider and market and price our products based on individual local market dynamics," an Xfinity spokesperson told CNET.
  • "That's why our costs can be different on a market-by-market basis."

Not sure that answers the question, though. Sure, a gallon of milk can cost you $4 in Connecticut but $3.50 in Colorado -- but why is the East Coast's monthly price of a 50Mbps plan more than three times what a customer in Colorado pays?

That's simply poor value for our friends in the Northeast. These varying prices won't be of much concern or consequence to the average consumer.

But considering Xfinity is available in 39 states, it may come into play for those who are moving from one part of the country to another and find themselves face to face with some significant sticker shock.

One big detail to consider with Xfinity plans is the sometimes stark contrast between your enticing promo price and a more costly regular rate.

To be fair, most ISPs try to lure customers with competitive introductory prices that eventually balloon into a high monthly fee. That's not singular to Comcast Xfinity, but you might be surprised at just how steep those price increases are.

For example, if your household wanted to go with a higher-tiered selection like the gigabit plan, you would initially pay approximately $77 a month -- the average starting price of the three different regions.

That's a competitive rate. However, once a year passes, your monthly bill will jump to a monthly average of $102.

Product Price Device Max recommended speed
xFi Gateway $14.00/mo. Modem/router/telephony 200–2,500 Mbps (varies by model)
NETGEAR CM1000 $159.97* Modem 1,000 Mbps
NETGEAR Nighthawk X6 $148.90* Router 1,000 Mbps
ARRIS SVG2482AC $182.16* Modem/router/telephony 600 Mbps
ARRIS SURFboard SBG7600AC2 $159.99* Modem/router 600 Mbps

That's more than just a blip: That's a bounce of nearly 33%! Price jumps aside, Xfinity's regular rates -- the amount you'll pay each month after the cost goes up -- aren't all that unreasonable.

For instance, the cost per Mbps of the regular rate across all plans is 39 cents, which is right about in the middle of what customers can expect to pay for cable internet service.

It's not as low as Spectrum's 25 cents per Mbps standard cost but much more affordable than the average 80 cents per Mbps that Cox offers for its regular rates.

Many ISPs offer three or four plan options, so comparatively, when looking at the seven across the Xfinity grid, you could potentially get overwhelmed.

But there's no need to panic. We've got a helpful primer on how much speed you really need -- give that a read, pick a plan that falls in line with your average usage, and don't be afraid to be conservative.

If you find your plan insufficient for your needs, Xfinity will always be happy to bump you to a faster (and more expensive) plan. What type of internet connections does Xfinity offer? One detail you may have noticed in the plan tables is the discrepancy between the download and upload speeds.

This is because Xfinity Internet relies almost solely on hybrid fiber-coaxial cable connections to provide service to subscribers' homes.

HFC offers speeds much faster than those typically offered by DSL, satellite and fixed wireless networks. Still, due to the asymmetrical nature of the connection, your download speeds will always be much higher than your upload speeds.

That's the main reason cable falls short of the performance of fiber-to-the-home networks.

Typically, most of us pay closer attention to download speeds because they affect our ability to watch movies, listen to new music or stream our favorite shows without that nagging buffering.

That said, as more of us work from home, our ability to upload files is becoming more and more critical.

For example, Zoom recommends at least 2Mbps for single-screen usage of its platform. If you have two people on separate Zoom calls simultaneously, or if you're on an important work call while your kids are gaming online, you could potentially run into issues very quickly on some of these plans.

While most of its footprint features HFC, Xfinity offers an FTTH option with its top-speed plan, Gigabit Pro.

  • That plan is only available in select homes equipped for it, so you'll need to request a site survey to ensure that serviceability is even possible.
  • Our Comcast sources also tell us that Xfinity is putting its resources on finding ways to utilize existing cable connections to achieve the symmetrical speeds we commonly associate with fiber rather than chasing after additional fiber deployments.
  • Here's where Xfinity Internet is availableXfinity Internet plans are available in 39 states as well as Washington, DC.

Here's the full lineup:If you live in one of these states and are trying to determine whether you're eligible for Xfinity service, you can check your address using the internet serviceability tool at the bottom or top of this page.

Be prepared for what'll be on your Xfinity Internet billIt's always a good idea to take some time to read the fine print.

If you're planning out your budget, you want to ensure you've allotted the proper amount for your internet service. After all, it's not just about the starting monthly fee.

Additional monthly fees Regarding monthly fees, the promo rate assumes a $10-per-month discount for enrolling in automatic payments and paperless billing. If you choose not to go that route, you can expect an additional $10 per month on your bill.

Also, as we mentioned above, after your promo rate ends, your monthly rate will convert to a much higher regular rate. You'll also be charged another $14 a month for the xFi Gateway, a sleek modem-router combo exclusive to Xfinity that features free security measures, parental controls over your home's Wi-Fi and full tech support.

Xfinity does give you the option to use your own modem and router, but your equipment must be compatible with its service.

Even if it is, you won't get the same technical support or device upgrades with the xFi. Xfinity's one-time installation fee If you would like a technician to activate your service and verify all your home connections, then you'll incur a charge of $40.

Xfinity does let you bypass this additional cost by selecting self-install, meaning it'll ship you a Getting Started kit and you can activate the service on your own, using the Xfinity app.

Xfinity Internet data usage plan Yes, sadly, Xfinity enforces a monthly data cap, set at 1.2TB (1,200GB) of data each month.

(Note: Data limits will not apply to customers in the Northeast market until sometime in 2022.) It should be noted that several other ISPs -- including Frontier, Verizon and cable competitors Spectrum and WOW -- offer unlimited data with your monthly fee.

So Xfinity falls behind some of its challengers regarding data caps. That said, what does 1.2TB of data get you? If you want to binge all three seasons of Stranger Things in glorious Ultra HD, you can expect to use up to 7GB per hour of viewing time.

The latest, Q4 2021 report from OpenVault noted that the average monthly household internet usage is up to 536GB and although it continues to rise, over 90% of customers were staying under their monthly data limit.

If, however, you do find your household using more than the given 1.2TB of data per month, you'll be charged an additional $10 for each increment of 50GB you exceed.

The maximum monthly overage charge is $100. Xfinity does have an Unlimited Data Option, which will cost you an additional $30 a month, but it'll keep you well under that $100 monthly overage threshold.

Still, it's only really worth it if you'll be incurring at least three overage charges per month, on average. Bundles, freebies and other extra perksWe've talked about the not-so-hidden additional fees you might expect to incur when signing up for internet service.

You will also find freebies or enticing extras when you sign up for broadband with Xfinity. First, since Comcast Xfinity offers multiple services, you can potentially get another $10-$25 a month off your internet bill for two years if you have an active, qualifying Xfinity Mobile line.

Next up, because Xfinity also offers TV, home security, voice and mobile services, several bundle deals can help you knock $10 or more a month off your regular bill. Like the tables we listed above, the exact bundle deals vary by region.

Still, all customers should have the option of nearly 10 types of bundles, ranging from Double Play options (internet plus another service) to premium bundle packages that include internet, TV and streaming, phone and home security.Free Xfinity streaming with Flex and PeacockFinally, you can add the Xfinity Flex 4K streaming TV box and voice remote for free.

Model Price Max recommended speed Modem Ethernet Ports
xFi Wireless Gateway $14/mo. 275–700 Mbps (varies by model) DOCSIS 3.0 4
xFi Fiber Gateway $14/mo. 1,000 Mbps DOCSIS 3.0 4
xFi Advanced Gateway $14/mo. 2,500 Mbps DOCSIS 3.1 2
xFi Gateway 3rd Generation $14/mo. 1,000 Mbps DOCSIS 3.0 4

This will give you access to popular streaming apps and lots of free content. You'll also receive Peacock Premium (featuring access to all programming on the service with limited commercials), which is a $5-per-month value.

Xfinity hovers near the top in customer satisfactionXfinity by Comcast has steadily risen in customer satisfaction metrics over the last few years.

When you look at its 2021 American Customer Satisfaction Index numbers, Xfinity was up a point from its 2020 score, which itself was up five points from 2019.

Its current score is 67 out of a possible 100 points. That puts it above the industry average of 65 and good enough for first place among all cable providers and third place among all ISPs, trailing only Verizon Fios and AT&T.Hopping over to the J.D.

Power 2021 US Residential Internet Service Provider Satisfaction Study, Xfinity consistently ranked in the top third for overall customer satisfaction.

The study uses a 1,000-point scale and breaks the country into four geographic regions -- West, South, North Central and East.

Xfinity did well in each region, with an average score of 726 points across all of them. That was good enough for second place in the East (behind Verizon), third in the North Central (behind AT&T and WideOpenWest), second in the South (again, behind AT&T) and third in the West (behind Midcontinent and AT&T).

Let's recapComcast Xfinity is the largest cable internet provider in the country, with relatively strong customer service scores and gigabit service available across the entire coverage map.

Addresses equipped for a fiber-to-the-home connection might even be able to sign up for speeds of 3,000Mbps, which is one of the fastest residential internet plans in the country.

Unless a dedicated fiber provider offers service in your area, the odds are good that Xfinity is your fastest option.Just watch out for the company's price hikes after year one.

Though most providers will raise your bill after the first year, Xfinity's increases can be particularly steep, especially in the Northeast and Central divisions.

Overall rating (4.29 /5)
Bang for your buck (4 /5)
Reliability (4 /5)
Features (5 /5)
Customer satisfaction (4.16 /5)

You'll also need to contend with Xfinity's data cap, though at 1.2TB, most households should be able to manage just fine without going over.

If all of that sounds workable, then Xfinity is well worth consideration.Xfinity Internet FAQsYes.

Comcast owns Xfinity and launched the brand back in 2010. Comcast offers internet, TV, home security and phone services under the Xfinity brand. The Xfinity customer service phone number is 800-934-6489.

If you want to bypass the phones, you can contact Xfinity online at Xfinity Support, where you can chat with a representative at all hours of the day, find an Xfinity location near you or visit a variety of help and support forums.

Where can I find info on Xfinity's privacy policy?The Xfinity Privacy Policy is fairly easy to find on its site. Even better, it's surprisingly thorough and helpful for customers.

For example, there are easy-to-follow instructions on how customers can control what data Comcast/Xfinity collects. In fact, the company's Manage opt-outs page also includes guidance on how to opt out of data collection via Facebook, Twitter, Google Analytics and more.

"If we share your personal information with other companies for their own marketing and advertising activities, we will first get your consent," the policy reads, before noting those choices for opting in or out of the policy states.